RSS Feed
Latest News
Sep
12
Irma - Post Hurricane Update
Posted September 12, 2017 - 09:26 AM

Hurricane Irma has passed and caused a great deal of devastation to the Keys and many areas of Florida.  Gasoline and necessities are scarce.  However, all Xenegrade staff are safe, well, and came out of this storm relatively unscathed.  Several are still without power.  We now start the process of recovery.

As for Xenegrade, here is some updated information for XenDirect users.

  • The data center performed excellently.  We have learned a few things when their generators cycle on and off during power outages regarding server restarts that we now need to resolve.
  • On Monday night 9/11/17, almost all automated scripts did not run.  We will hopefully try to run those manually before the day is out.  That includes some custom scripts and the automated email scheduler.
  • The staff that relocated to another state returned this morning after driving all night.  Some of that drive was directly through the remnants of Irma in Georgia.  The storm continued to wreak havoc there even as a tropical storm.
  • ODBC access should be re-enabled Wednesday.
  • If you have training, consulting, or custom work scheduled during this week, expect that meeting to be rescheduled unless you have heard from your contact.
Thank you for your patience and all your well wishes.  We are one day out from this massive storm and overall, things are going well.


Read more »



Sep
10
Hurricane Irma Update
Posted September 10, 2017 - 09:11 AM

NOTE: This news post was also sent to all subscribers in our support center regardless of status due to the importance of the information.  If this news post is not relevant to you or your position, please ignore or pass on to those who may need the information.

Hurricane Irma now threatens the entire west coast of Florida.  The worst of the storm as it relates to XenDirect access will be from late Sunday night through Monday afternoon.  Here is some updated information for XenDirect users.

  • The data center is fully prepared for the hurricane with the ability to maintain access to XenDirect servers in almost any conditions.  The time frame most concerning is from late Sunday through Monday.
  • Due to the size of this storm, every employee of Xenegrade is somehow affected.
  • Those of us who relocated out of state will monitor systems and the support center.  We will do our best to respond as needed.  However, as it turns out, the base we set up is now in the revised western path of Irma where we once thought was a safe location.
  • Other staff will staff will lose power and internet access from their offices.  This is expected through at least Monday and very likely into Tuesday.  Some could experience no power for a week or more based on the comments of local officials.
  • ODBC access may be disabled Monday and Tuesday in an effort to prevent possible server issues.
  • If you have training, consulting, or custom work scheduled during this week, expect that meeting to be rescheduled.
Once again, the crucial time frame from late Sunday night through Monday. Support tickets remain the best way to communicate with Xenegrade during this weather threat.

Thank you for your patience while we wait out this major storm.


Read more »



Sep
6
Preparing for Hurricane Irma
Posted September 06, 2017 - 08:25 AM

As hurricane Irma threatens to make landfall in Florida, Xenegrade staff are busy implementing elements of our emergency plan.  Even though Irma is days away and the actual point of landfall (if any) is not known, the implementation is in full force.  Here is some updated information for XenDirect users.

  • The data center is fully prepared for the hurricane with the ability to maintain access to XenDirect servers in almost any conditions.
  • Some support staff may relocate out of state in case local power outages prevent support personnel from accessing the internet.
  • Replies to support tickets could be delayed if support staff experience power or internet outages. However, local power and internet outages have no reflection on the data center and XenDirect access.
  • Any custom work, training, and consulting meetings scheduled during the days before and immediately after may be rescheduled.
The crucial time frame for Xenegrade staff is from late Sunday night through Monday.  Support tickets remain the best way to communicate with Xenegrade during this weather threat.

Thank you for your patience while we batten down the hatches.


Read more »




Help Desk Software by Kayako xenegrade.helpserve.com