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Reminder: User Email List Selection
Posted June 11, 2018 - 09:00 AM
XenDirect users can now select which email notifications they would like to receive from Xenegrade!

As of June 1, Xenegrade has added regular email notification lists as a new service. One of the results of our service survey earlier in the year noted a need for more direct communications from Xenegrade to users. This same comment was also made by a few customers in tickets and at several conferences. These email lists will be used to enhance our existing communication methods of news and update posts. However, these will be sent directly to your email inbox.

Users can Opt-In to four different email notification lists they would like to be added to.
  • News and Updates: Used to share general information including system updates, new features, and training.
  • Emergency: Used to send details when a critical issue or emergency event is in process.
  • Administrative: Used to send information related to system administration.
  • Billing: Used to send information related to XenDirect licensing, charges, and invoices.
The function displays in the upper right of the XenDirect header titled User Profile. All you do is change the settings. The rest is automatic. And if you change your mind later, just change your settings.

But if you don't sign up, you won't get the notifications!

Learn more...

Read more »

Xenegrade News - June 4, 2018
Posted June 04, 2018 - 10:19 AM

GDPR Compliance Update

We imagine you have seen hundreds of these emails by now, so we will skip the details and get straight to the point… The GDPR (EU General Data Protection Regulation, effective May 25, 2018) is officially in effect, and Xenegrade has made the required changes to be in compliance.

We made these updates in response to the new data protection regulation. We also used this opportunity to make these updates globally because we think they’re fundamentally better for our community.

For most organizations, the changes will have little or no effect. However, there are still changes you should be aware of and settings you may want to alter.

Learn more...

Users Can Choose Xenegrade Email Lists

XenDirect users can now select which email notifications they would like to receive from Xenegrade!

As of June 1, Xenegrade has added regular email notification lists as a new service. Users can select which of four they would like to be added to.
  • News and Updates
  • Emergencies
  • Administrative
  • Billing
And if they change their mind, all they do is change the settings. The rest is automatic.

Learn more...

ProTrain and Xenegrade Partnership Changes Benefit You, the Customer

As of March, organizations that use the ProTrain online vendor integration will no longer receive a separate bill from Xenegrade for their ProTrain registrations. Xenegrade and ProTrain have made changes to our partner agreement that covers the integration fees internally. This means ProTrain users will no longer experience the additional Xenegrade registration fees.

If you are not aware, ProTrain offers a CE-Turnkey Solution and partnership opportunities for institutions of higher learning to provide classroom and online training. Their vast experience would be a great asset to your institution, especially if you provide services to military veterans.

Learn more...

InSight Tip: User-Defined Filters

InSight users have many options when it comes to filtering reports using the Quick Edit feature. The process to add a new filter is easy but may be unclear for new users.

The best way to learn about InSight filters is to watch the related videos. You will see several examples of adding filters that will demonstrate just how easy the process is.

Take the time to practice the examples in the videos and in no time you will be making InSight reports work even more for you.

Learn more...

Ed2Go Billing Period Change and Option

For organizations using the Ed2Go integration feature, the original billing period when Xenegrade would bill the registration percentage was quarterly. However, after a couple years of quarterly billing periods, we have changed to an annual billing period that matches the same billing as your licensing renewal.

This change was made as of January 2018 because the quarterly billing invoices for numerous organizations were too small. Billing once a year at the same time as the annual license renewal is much more efficient and less costly to manage.

If you prefer a different billing period other than annual renewal method, please let us know so we can accommodate your needs.

Registration Open for Online Courses

Registration for the new online course offerings is open and registration is available now.

The first series of online courses focus on the InSight Pro skills. A series of eight courses have been developed for InSight Pro users. When we launch the new Admin module late this year, more online courses will be added covering a wide array of topics for both new users and experienced users.

Xenegrade is excited about our new LMS system integrated with the cooperation of Digitec and their Knowledge Direct platform.

Learn more...

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Consent and Compliance Update
Posted May 29, 2018 - 08:20 AM

As a follow up to the consent and General Data Protection Regulations (GDPR) compliance, modifications have been deployed to both the Admin and WebReg modules. All organizations should review the related support page regardless if they have clients from within the EU or not. There are previously announced modifications that were deployed as of 5/29/18 that still may affect online registrations.

Read the full details

are also some additional consent and privacy tasks we are working on that we expect to have completed by July 2018:

  • Review and revise tracking process for breaches.
  • Revise Data Protection Plan.
  • Revise Software License Agreement.
  • Encrypt databases at rest.
Our goal is to provide you with the knowledge and tools you need to stay on the right side of these regulations. If you have any questions about this update, please don’t hesitate to contact Customer Support.

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